Privacy Policy
Privacy Policy
Last Updated: 06 / 11 /2025
Welcome to PencilPals
Your privacy is important to us. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African privacy laws.
By using our website or placing an order through our online store hosted on Portmoni, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following personal information when you visit or use our store:
Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party providers)
Order details and purchase history
Device and browser information (for website analytics)
2. How We Use Your Information
We collect and use your personal information to:
Process and deliver your orders
Communicate with you about your purchase, delivery, or inquiries
Improve our website, products, and customer service
Send updates, promotions, or newsletters (if you have opted in)
Comply with legal and tax requirements
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Payment Processing
All payments on our store are processed securely through Portmoni’s trusted payment partners (such as PayFast or Yoco).
We do not store or have access to your credit card details.
Please review the payment provider’s own privacy policy for more information on how your payment data is handled.
4. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
Your data is stored securely on Portmoni’s servers and only accessed by authorized personnel for legitimate business purposes.
5. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze website performance.
You can adjust your browser settings to disable cookies, but some features of the site may not function properly without them.
6. Sharing of Information
We may share your information only with trusted service providers who assist us in operating our business — such as:
Courier and logistics partners (for delivery)
Payment processors (for secure transactions)
IT and marketing service providers
These partners are required to keep your information confidential and use it only for the purpose of providing their services to us.
7. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
Request access to your personal information we hold
Request correction or deletion of your personal information
Object to the processing of your personal data
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
8. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations (such as tax and accounting requirements).
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of our website after such changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
PencilPals
📧 [email protected]
📞 061 589 9562
🌐www.pencilpals.co.za
