Shipping Policy

1. Shipping Area

We currently deliver within South Africa only.
Unfortunately, we do not offer international shipping at this time.

Deliveries are made to physical addresses only — we are unable to deliver to P.O. Boxes or private bag addresses.

2. Processing and Dispatch

Orders are processed within 3–5 business days after payment confirmation.

Orders placed on weekends or South African public holidays will be processed on the next business day.

You’ll receive a confirmation email or SMS once your order has been shipped.

3. Delivery Timeframes

Main Centres: 2–5 business days after dispatch

Outlying or Rural Areas: 5–10 business days after dispatch

Delivery times are estimates and may vary depending on courier schedules, load-shedding, or other unforeseen delays.

4. Shipping Fees

Shipping costs are calculated automatically at checkout, based on your delivery location and order weight/size.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website or social pages.

5. Order Tracking

Once your order has been dispatched, you’ll receive a tracking number and link via email or SMS to track your parcel through our courier partner’s website.

6. Delivery Issues

If your order hasn’t arrived within the expected timeframe or arrives damaged, please contact us within 7 days at:
📧 [email protected]
📞 061 589 9562

We’ll assist in resolving the issue with our courier as quickly as possible.

7. Incorrect Addresses & Failed Deliveries

Please ensure that your delivery information is correct when placing your order. If a parcel is returned due to an incorrect or incomplete address, additional re-delivery fees may apply.

8. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately once posted on this page.

9. Contact Us

If you have any questions regarding shipping or delivery, please reach out to us at:
PencilPals
📧 [email protected]
📞 061 589 9562
🌐 www.pencilpals.co.za