Terms and Conditions
Last Updated: 06 / 11/ 2025
Welcome to PencilPals
These Terms and Conditions (“Terms”) govern your use of our website and online store hosted on Portmoni, and your purchase of products from us.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our site.
1. Company Information
PencilPals
Website: www.pencilpals.co.za
Email: [email protected]
Phone: 061 589 9562
Registered in the Republic of South Africa
2. Use of This Website
You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site.
You must not misuse this website by introducing viruses, trojans, or other harmful material or by attempting unauthorized access to our systems.
3. Products and Availability
We make every effort to display our products accurately; however, product images, descriptions, and prices may occasionally contain errors or omissions.
All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice.
4. Pricing and Payment
All prices displayed on our website are in South African Rand (ZAR) and include VAT (where applicable).
Payment must be made in full at the time of purchase through our secure payment partners (e.g., PayFast, Yoco, or Portmoni Payments).
We do not store any credit card or payment details.
5. Order Confirmation
Once you place an order, you will receive an order confirmation via email. This confirmation does not signify our acceptance of your order — it only confirms that we have received it.
A contract is formed when we dispatch the product to you.
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.
6. Shipping and Delivery
Shipping is available within South Africa only.
For details on delivery times, costs, and tracking, please refer to our Shipping Policy available on our website.
7. Returns and Refunds
If you are not completely satisfied with your purchase, please refer to our Returns & Refund Policy, which forms part of these Terms.
All returns must comply with the Consumer Protection Act (No. 68 of 2008) and our internal return procedures.
8. Intellectual Property
All content on this website — including logos, text, graphics, images, and designs — is the property of [Your Store Name] or its content suppliers and is protected by South African copyright and trademark laws.
You may not copy, reproduce, distribute, or use any content from this site without prior written permission from us.
9. Limitation of Liability
To the fullest extent permitted by law, [Your Store Name] will not be liable for any loss, damage, or injury arising from your use of our website, products, or services.
We are not responsible for any indirect, incidental, or consequential damages, including loss of data or profits, resulting from your use of our site or products.
10. Indemnification
You agree to indemnify and hold harmless [Your Store Name], its directors, employees, and affiliates from any claims, damages, or expenses (including legal fees) arising out of your misuse of our website or breach of these Terms.
11. Privacy
Your privacy is important to us. Please refer to our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with POPIA.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.
13. Amendments
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website following such updates constitutes acceptance of the new Terms.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
PencilPals
📧 [email protected]
📞 061 589 9562
🌐 www.pencilpals.co.za
